Returns & Refunds
Our policies for refunds on software subscriptions and hardware purchases.
Last updated: January 3, 2026
1. Scope
This policy applies to FleetVision Inc software subscriptions and any related purchases. If you have a separate written agreement with FleetVision Inc, that agreement may control over this policy where it conflicts.
2. Subscription fees (software)
Subscription charges are billed in advance for each billing cycle. Unless otherwise required by law or explicitly agreed in writing:
- Subscription fees are non-refundable once the billing cycle begins.
- Any access to the Service (including login, data sync, reports, or device events) is treated as Service delivery for that cycle.
- Cancellations take effect at the end of the current paid cycle; we do not prorate unused time.
3. Hardware purchases
Hardware policies depend on the specific product and the terms presented at purchase. Unless explicitly stated otherwise in writing, hardware is provided "AS IS" and may be subject to manufacturer warranty terms (if any). See the Warranty page for details.
4. Limited exceptions
FleetVision Inc may consider a credit or refund only in limited circumstances such as:
- Duplicate charge caused by a billing error
- Incorrect amount charged due to a processing error
- Extended service outage that materially prevents access to core features (not including user misconfiguration, connectivity issues, or third-party outages)
Requests must be submitted within 14 days of the charge unless required otherwise by law.
5. Billing dispute process
- Email support@gofleetvision.com with your company name, account email, invoice/charge date, and a brief explanation.
- Provide any supporting documentation (screenshots, invoice numbers, or relevant account details).
- Allow up to 7 business days for review and response.
6. Chargebacks and dispute evidence
We ask customers to contact FleetVision Inc first so we can resolve issues quickly. If a chargeback is filed, FleetVision Inc may provide relevant records to payment processors and card issuers to verify service delivery, including:
- Invoices, subscription plan details, and billing timestamps
- Account activation and login events
- Usage logs (e.g., dashboard access, report generation, device events)
- Support communications and dispute history
- Acceptance of Terms at signup or during purchase
Filing a chargeback does not cancel your subscription. You remain responsible for fees incurred before cancellation becomes effective.
7. Contact
For billing questions: support@gofleetvision.com or call (833) 888-8353.